How can we help?

Check that you're using the email address your organization invited. If you've forgotten your password, use Forgot password? on the sign-in page and follow the link in the email we send you.

If the reset email doesn't arrive within a few minutes, check your spam or junk folder. If you still can't get in, email us.

Invitations go to the email address your organization's admin entered. Check your spam or junk folder first. If it isn't there, ask your admin to confirm the address and send it again from Users & seats.

The WaterLog field app works offline. Readings, photos, and visit notes are saved on your phone and upload automatically when you're back online.

• Keep the app open for a minute once you have a signal or Wi-Fi.
• Don't sign out or uninstall the app while changes are still waiting to upload. That can delete work that hasn't been sent yet.

If changes still won't upload, email us before doing anything else.

Technicians only see the sites that are assigned to them. A manager or admin can assign the site to them. After that, the site shows up in the technician's app the next time it syncs.

Admins and managers can invite people from Users & seats in the web portal. Only admins can buy seats or change the subscription, which they do from Subscription.

Customer accounts only see reports that their service company has sent. If you're expecting a report that isn't listed under Reports, please contact your service company first.

Your organization controls the data it keeps in WaterLog, so start by asking your organization's admin. You can also email support@epistemion.com from the email address on your account and we'll help. For details, see our Privacy Policy.